Delivery policy

At Felicity Living, we aim to make the delivery of your bespoke furniture as smooth and convenient as possible. We deliver to mainland England, mainland Scotland and mainland Wales, with estimated delivery times depending on your location.

Before Ordering

Before placing your order, please ensure that the following information is correct:

  • Your name, delivery address and postcode.
  • Your telephone number and email address, so we can contact you regarding your delivery.
  • There is suitable access to your property for the furniture to be delivered.
  • You inform us of any access restrictions, such as narrow doorways, staircases or limited parking.

Please let us know about any specific delivery requirements when placing your order.

Delivery Times

Our estimated delivery times are:

  • England, Scotland and Wales: 2–6 weeks.

These are estimates and may vary depending on the product, delivery location and other circumstances. If there is a significant delay, we will communicate relevant information to you.

Delivery Arrangements

Once your order is ready for delivery, we will contact you to arrange a suitable delivery appointment where applicable.

Please ensure that your telephone number and email address are correct so we can provide delivery updates and contact you if necessary.

Delivery arrangements and any applicable charges will be communicated to you before they apply.

Standard delivery is free to mainland England, mainland Scotland and mainland Wales.

Optional room of choice delivery is available for an additional £30, and an assembly service is available for an additional £70. These services are optional and are charged separately from standard delivery.

Delivery Coverage

Felicity Living currently delivers to:

  • Mainland England
  • Mainland Scotland
  • Mainland Wales

Please note that we do not currently deliver to the following locations:

  • Isle of Wight
  • Isle of Man
  • Scottish Islands
  • Channel Islands
  • Isles of Scilly
  • Republic of Ireland
  • Northern Ireland

Delivery availability and times may depend on the delivery address and the product ordered. If you are unsure whether we can deliver to your location, please contact us before placing your order.

Important Information

Please ensure that there is adequate access for your furniture to be delivered safely. Customers are responsible for providing accurate delivery details and informing us of any access restrictions in advance.

Delivery may be delayed by circumstances beyond our reasonable control, including severe weather, transport disruption or other unforeseen events. We will communicate significant delays where possible.

Missed or Rearranged Deliveries

If you need to rearrange a confirmed delivery appointment, please contact us as early as possible.

If a delivery cannot be completed because you are unavailable or the property is inaccessible due to circumstances within your control, a £50 redelivery fee may apply. Any applicable fee will be communicated and applied in accordance with the agreed delivery terms and applicable law.

To discuss your delivery or request a change to your appointment, please contact us:

Email: contact@felicityliving.co.uk

Message / Call on WhatsApp: 07778660465

For further information about your order, please contact Felicity Living and we will be happy to assist you.