Warranty
At Felicity Living, we take pride in the quality and craftsmanship of our bespoke beds and furniture. Our products are made with care, and we want you to enjoy your purchase with confidence.
We provide a one year manufacturer's warranty from the date of purchase, if you need assistance with a warranty claim, please contact us at contact@felicityliving.co.uk .
What Is Covered
Our one-year warranty covers the following, subject to assessment:
- Structural defects: Defects affecting the structural integrity of the bed frame.
- Manufacturing defects: Faults in materials or workmanship that arise during normal residential use.
- Hardware defects: Faulty or malfunctioning hardware components supplied with the product.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear resulting from everyday use.
- Damage caused by misuse, accidents, neglect or improper maintenance.
- Damage resulting from incorrect assembly, handling or use contrary to the care instructions.
- Natural variations in fabric colour, texture or finish.
- Damage caused by unauthorised repairs or modifications.
- Cosmetic changes that do not result from a manufacturing defect.
Customer Responsibilities
To help ensure your warranty claim can be assessed, please:
- Retain your order confirmation or other proof of purchase.
- Follow the care and maintenance instructions provided with your product.
- Inspect your product upon delivery and report any concerns promptly.
- Notify us of any suspected manufacturing defect within the warranty period.
- Provide clear photographs and a description of the issue when requested.
How to Make a Warranty Claim
In the event of a defect, please follow these steps:
- Contact our customer service team within the warranty period
- Provide proof of purchase and photographs of the defect
- Our team will assess and determine the necessary course of action