Returns

At Felicity Living, customer satisfaction is important to us. We want you to feel confident and happy throughout the ordering process.

Returns Policy

We offer a 14 day returns period for eligible items, starting from the day you receive your order, subject to your legal rights.

To request a return, please email us within 14 days of receiving your goods at contact@felicityliving.co.uk. We may ask you to provide photographic evidence of the item's condition.

Returned items must be in their original condition and packaging, where reasonably possible. Customers may be responsible for return delivery costs where permitted by law. If you are unable to arrange a suitable courier, please contact us to discuss the available options.

Due to the nature of bespoke and made to order furniture, certain items may be exempt from change of mind returns where they have been made to your specifications or clearly personalised. This does not affect your legal rights if an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.

To arrange a return, please contact us before sending any item back. We will provide instructions for the return process and confirm the appropriate return address.

Cancellations

You can cancel your order up to 7 days from the date of order should you change your mind. After this period you can still return (14 days after receiving) but you will be responsible for the return costs unless faulty, damaged or incorrect goods are received.

To cancel your goods, contact us at contact@felicityliving.co.uk

For bespoke or made to order furniture, cancellation rights may differ where the item is made to your specifications or clearly personalised. Once production has started, please contact us promptly so we can explain the options available in accordance with your legal rights.

Bespoke and Made to Order Cancellations

Our bespoke beds and made to order furniture may be manufactured to your selected specifications, fabrics, colours and design preferences.

Once production has started, we may not be able to accept cancellation requests for bespoke or personalised items where the law allows an exception to the right to cancel.

If you wish to cancel your order, please contact us as soon as possible at contact@felicityliving.co.uk. We will review your request based on the stage of production and explain the options available.

This policy does not affect your legal rights if your item is faulty, damaged, incorrectly supplied or does not conform to the contract. Any cancellation rights that apply under consumer law remain unaffected.

Faulty, Damaged or Incorrect Goods

Upon delivery, please inspect your furniture and its packaging for any visible damage. If you notice damage, please take photographs and contact us as soon as possible at contact@felicityliving.co.uk, including your order number and details of the issue.

Where possible, please report visible damage promptly and retain the packaging until we have advised you on the next steps.

If your item arrives faulty, damaged or incorrect, please contact us so we can assess the issue and arrange an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include repair, replacement or a refund.

Your statutory rights are not affected if you are unable to report a fault within 24 hours of delivery.

Return Shipping Costs

If you return an item because you have changed your mind, you will be responsible for the return shipping costs, provided we have informed you of this before purchase and applicable law permits this. If an item is faulty, damaged or incorrect, we will cover the appropriate return costs in accordance with your legal rights.

Fabric Samples

We recommend ordering fabric samples before purchasing your bed or furniture to help you choose the fabric and colour that best suit your space.

Product photographs are taken under specific lighting conditions, and the appearance of fabrics and colours may vary depending on lighting, screen settings and individual fabric batches.

Fabric samples are intended to help you make an informed choice. Slight variations between samples and the fabric used in your finished product may occur.

Refunds

Where a refund is due, it will generally be issued using the original payment method, unless otherwise agreed or required by law.

Refund processing times may vary depending on your payment provider and bank. Where applicable, refunds will be processed within the time limits required by law.

Any delivery charges or additional services, such as room of choice delivery or assembly, will be refunded in accordance with your legal rights and the circumstances of the return.

If your order is faulty, damaged or incorrect, your rights to a refund or other remedy will not be restricted by this policy.

Contact Us

For returns, cancellations, faulty goods or refund enquiries, please contact Felicity Living:

Email: contact@felicityliving.co.uk

Message / Call on WhatsApp: 07778660465

Please include your order number and a description of your enquiry so we can assist you as efficiently as possible.