Payment Policy

Last updated: 15 October 2026

01. Accepted Payment Methods

At Felicity Living, we aim to make purchasing your bespoke furniture as simple and secure as possible.

We accept the payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna
  • Other payment methods displayed at checkout

All transactions are processed securely to ensure your personal and payment details remain protected.

02. Currency

All prices on the Felicity Living website are displayed and charged in British Pounds (GBP £), unless otherwise stated.

03. Payment Terms

Full payment is required at the time of purchase unless an alternative payment arrangement is offered at checkout.

Orders will be processed once payment has been successfully authorised and received. As our beds and furniture are made to order, production and delivery arrangements will follow the applicable order and delivery terms.

If a payment is declined or cannot be verified, your order may be delayed or cancelled.

04. Secure Payment Processing

Payments made through our website are handled by secure third party payment providers using appropriate security measures.

Felicity Living does not store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its security and privacy practices.

05. Billing Information

Please ensure that your billing details, including your name, billing address, postcode, email address and telephone number, are accurate and up to date.

Incorrect or incomplete information may delay payment verification or order processing. We may contact you if further information is required to verify your order.

06. Fraud Prevention and Verification

To help protect our customers and our business, Felicity Living reserves the right to request additional verification where a transaction requires further security checks.

Orders may be delayed, declined or cancelled if payment cannot be verified or if fraudulent activity is suspected.

07. Refunds, Cancellations and Returns

Refunds, cancellations and returns are handled in accordance with our applicable Returns Policy and your statutory consumer rights.

Please refer to our Returns Policy for information about eligibility, cancellation requests, faulty or damaged items and refund processing.

Contact Us

If you have any questions about payments or an order, please contact our customer services team.

Felicity Living LTD

Email: contact@felicityliving.co.uk

Message / Call on WhatsApp: 07778660465

Customer service hours:
Monday to Friday: 9am–5pm
Saturday: 9am–12pm

We aim to respond to enquiries within 24 hours during our customer service process.